Verify the utility
Confirm service for the installation address before relying on a program summary.
Local utility guide
Rebate terms can change, and an Austin address does not automatically establish Austin Energy service. Use this guide to verify the serving utility, read the current program page, and preserve the documentation the application may require.
Planning guidance first. Provider referral only with separate permission.

Confirm service for the installation address before relying on a program summary.
Use the official program page for eligibility, equipment, cost, timing, and application rules.
Preserve equipment, installation, permit, inspection, and payment records as applicable.
Check the electric bill or utility account for the property. City boundaries, mailing addresses, and utility service areas do not always line up, so the address should control the research path.
Confirm eligible customer and property types, charger or equipment rules, qualifying costs, application deadlines, installation-provider requirements, permit or inspection documentation, and whether preapproval is required.
Write down the program steps before placing orders. Keep dated copies of the applicable terms, invoices, model numbers, proof of payment, provider details, and approval records relevant to the application.
An incentive can reduce net project cost, but it should not be represented as guaranteed. Final eligibility and award decisions belong to the utility program under its current terms.
Common questions
No. Verify the electric utility serving the installation address instead of relying on the city name.
No. The utility determines eligibility and awards under the current program terms.
Program values and conditions can change. The official Austin Energy page is the source for current amounts and eligibility rules.
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